Dear Team,
I am going to share my worst experience with Godrej Applience namely (Godrej inverter). I have bought the following product from Godrej due to the sales Representative's numerous promises.2 Godrej AC, DVD Player, Microwaven, 2 Godrej inverter, Freeze etc. But the After sales service and the technician are worst most. Even they come they donot solve the problem and ask for buying new product. Current problem is with a Godrej Inverter (Invoice no :80P/93010329) Invoice date:24-03, Item code SIV 97737331/977373bwith 50AH battery TAFE (SIV97739269). This product is givving numerous problem and everytime we logged the call the Technician come and tell that we can not solve the problem lastly he pointed out that the battery is problematic. Now We asked to log the call route to Battery Distributor and they didnot even didnot help us to logg the defect not even the Godrej Customer care() Now we asked AMCO battery guy in chennai and they don't have any helpline they just given us some mobile no. We cantacted and they told that they will not come if Godrej route this then only we will solve the problem. All the defect logged numbers are:(14-11 --1411284701, 12-11--1211283640 and lots more.
Please note that we are ACE customer (0200225919) and Godrej sent lots of mails etc and they tell that any problem we are going to provide the onsite warranty. Ultimately the technicians come and no resolution etc. obviously in this situation I will go for any other Home applience but never to Godrej in this situation.
Rgds,
Pabitra Kumar Mukherjee
9836309010
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