Dear Sir,
I am a loyal customer of Godrej. I purchased Godrej Eon refrigerator, DAC Washing Machine, A Microwave, AC-19G3 Model during the last 2 years. But this time the deal which I made was really embarassing -
This is to inform you that I had placed an order for AC to Smart Care (Salesman - Anil Singh, code - 1720), on dt 5th Feb, 12. I had given a cheque of full amount for Rs 19100/- for 3 star rated AC. I paid the amount through cheque No-542394 - HDFC Bank - 23-A, Nn Towers, Community Centre (Near Rani Bagh), Road No-44, Pitam Pura, N.Delhi-110034. The cheque was cleared from my account on dated 8th Feb'12.
Then I got the call from Mr. N.Malik on dt 22nd Feb, 12 from Okhla Office and informed us that the model which we booked is not available. So, he requested us to convert our deal into a 2 star rated AC, Model no - GWC 18GG2 - 1.5 T. He confirmed us that the difference amount of Rs 2000 will be refunded to me.
Then he sent Mr. Anil Singh at our residence on 22nd Feb, 12. He filled another order form No - 1483764 for the revised purchase and mentioned that delivery will be held on 24th Feb'12. He also took a written consent from me regarding the model change.
We never received the delivery till 26th night. Then I received a call from Mobile No. - 09818615655 at 9:37 pm. He claimed himself as Mr. Pankaj, Branch ManagMer, Delhi.
He told me that rates of the Air Conditioners have been revised and hence, Company is unable to deliver the product at the Old Price.
I was shocked to hear this. I failed to understand that how a company like Godrej can break the contract. If the contract has been made with the company, then it is the duty of the company to honour the contract. I hope that I will receive the AC and the difference amount at the earliest.
Waiting for your early reply regarding the whole matter!!!
Regards,
Rajeev Sethi
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