Dear Sir,
I have purchased a Godrej Refrigerator model No- 1982 EDGE Sl. no. 090458191 on dated 18/05 from M/s SHRAMANA G.B. Road, Gaya (Bihar) through cash memo no 237 at a price of Rs 10300/ - .
Unfortunately from the first day of its purchase, till date it did not work properly and put me in lots of trouble. As my father is a diabetic and I purchased this refrigerator as per the advice of our family doctor to put my father’s medicines into it. The detail of the break down of the said Refrigerator and return delivery from your authorized service centre is given here for your information:
Date of complai Complain No. Date of delivery Problem
18/06 & 22/06 Compressor change
19/01 868764 23/01 Gas leak
06/02 869223 17/02 Thermostat problem
19/02 &- 22/02 Gas leak
12/04 871715 Till date in service centre Cooling Problem
Now, I have decided to not to receive back this said refrigerator repaired, whereas I would like to have one new refrigerator of same capacity, same model and of same price in lieu of this said break down refrigerator.
I would like to inform you that if I will not receive any response from your side in this concern within 3 days, I will carry this matter to consumer court at Gaya district.
One more thing I would like to put into your knowledge that the behavior of your sales partner M/s SHRAMANA is very rude with customers which may lead me like customer to not to purchase a valuable product from your like reputed company.
The Service engineer of your authorized service centre is also not good and punctual to attend complains and he is not up to the mark at his behavior with customers.
Always keep one thing in your mind that this matter is related to my father’s health. Lacking or overlooking this matter at your end with delay in delivering new one as per the requirement will may put you in trouble.
Please take care of all the above mentioned points and do the needful as soon as possible.
Rajiv Charan
S/o Shree S.N. Charan
L/237, Chanakyapuri, Gaya - 823001 (Bihar)
# 09472205445
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