I have purchased a luminous inverter and battery a year ago. On monday dated May 31, The battery caught fire and the entire room was full of fire and smoke. The acid was spread in the room floor. People
had to cut off the electricity supply to save my family.
In this incident, my inverter, refrigerator and the room interior is burnt and damaged. Besides this, my family is in trauma and we are facing problems due to electricity back up.
I have complained twice but people in luminous are not paying heed.
I am writing to you since i think that luminous is a prestigious brand which has a superior quality up to the satisfaction of customer. Before I initiate any action which can damage the brand value of luminous, I want to state that I want the compensation of the damages.
In non response, or inability to come back to me with proper solution, I will be forced to go to media, or consumer court.
Please let me know your feedback ASAP.
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