FOLLOWING MAIL SENT TO [email protected] but no response is there till date. They have sold us a defective refrigerator and not replacing it is freezing things from first day and now they ar saying the thermostat is faulty and they will replace only theromostat moy point is why the hell did they dare to sell us a defective refrigerator and they are not responding at all.
Dear Godrej Team,
This is to bring to your kind attention that we have purchased one godrej refrigerator from sargam electronics on 15/10 and the same was delivered to us on 16/10.
Since it was insatalled it has been freezing all the products that we kept in the refrigerator then your exeuctive came for demo MR Shakeel who told us that the knobs of thermostat were not set on the right position that’s why it was happening.
Then he put them on the required levels and asked us to wait for a day to see what happens than again when the same problem arised we launched a complaint at the dealer- saragam electronics-number-460604.
On this complaint your executive came and checked the regr: and told us that the thermostat is free and will have to be replaced.
We have refused to get the same replaced as we have just bought this new product and this problem is there from the very first day which means that a defective product has been sold to us and we have requested for a new refrigerator as a replacement to which mr ashok from your call center has refused to do the needful.
I also asked him to provide me the contact details of somebody senior person working in godrej whom I can contact but he refused to provide me the same.
To my surprise the complaint has been closed today and a sms has been sent on my mobile.
Request your immediate action on the same else the same matter will be escalated to consumer court and published in prime media very shortly as by no means you have a right to sell defective products to consumers
Invoice No-S/PP2-1783 15/10 SARGAM ELECTRONICS 21 KAPIL VIHAR PITAMPURA DELHI-110034
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