My refrigerator GODREJ 263 litres model number GFE 28 A serial number 000628 was brought on 3.3.2008 from MELODY HOUSE TELIBAGH LUCKNOW, It has got a warranty of 5 years. It stopped cooling on 5.06.2012 and we lodged the complaint on the same day. Our customer complaint number is 788967. The technitian visited on 8.06.2012 after our repeated phone calls and he kept delaying his visit and not recieving our call. The technitian name was Mr. Raj kumar of Lucknow godrej service centre whose mobile number is 8935001103 . He charged a visisting fee of 350/- and said there is a gas leak which will be replaced on 11.6.2012. But it is causing serious inconvenience to us in these hot summer days. On cross checking with our private refrigerator technitian we came to know that the compressor is not working. When it wa communicated to the techniian Mr. Raj kumar he said it is wrong and whatever has to be done will be done on monday. Such a delay and false information refarding fault of refrigerator is not desirable from such a company as GODREJ. Please improve your customer care service and take immediate action against such UNTRAINED TECHNICIAN as Mr. RAJ KUMAR of lucknow WHO IS CAUSING HARRASMENT TO THE CUSTOMERS.
DR AFZAL AZIM (COMPLAINT NUMBER 788967) LUCKNOW, U.P
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