Hi,
I own a Godrej washing machine from last 21 months model: GWS 6201 Semi automatic.
It stopped normal working so I raised a complaint with Godrej support by calling toll free number. The technician visited the very next day without having any details which I have raised with support. He came and checked the problem was with gear box of wash tub. He told will come with Gear box. But after following up with Godrej support they have told there is no gear box in stock. Will come whenever the same is available. After 8 days till now they did not come back. As per todays call they are saying tomorrow technician will come reason: 15 KM from city is very far for them.
The point from my side is the washing machine is having 2 years warranty. It did not worked at least the warranted period.!! And in warranted period itself the parts are not available in a Metro City like Bangalore then what will be the condition if I go to rural area.
The representatives and support people are simply irresponsible in the manner they talk after a customer calling them, they wont pick the call, disconnected call. The person who attended my call in Bangalore has given me a number for the Karnataka manager and the manager is not picking the call or he gave me a wrong number to call.
Thanks & Regards.
Rajesh A.
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