Poor service from Godrej customer care
I have purchased Godrej Fully Automatic front loading Washing Machine: GFT 700 . I have given a complaint regarding my machine is unable to hold water in his tank on 20.02.10 (Service Call no : 884069). after many follow ups local Representative came on 27.02.10, he was unable to work on front loading machine, so that he was noted the compaint. after that no response from godrej customer care department i again file a complain for the same problem on 03.03.10 (Service Call no : 885211). Again after 100 of follow ups Representative came from mathura service center on 9 march he find out the problem with main inlet hose pipes. because of this machine is unable to hold water. he took out those faulty pipes with himself and gives us the assurence that he have to send these pipes to mumbai head office, so that this process will take approx 7 days after that he will provide us the solution, we agreed on this condition.
after 10 days i have confirmed with godrej customer care deptt and mathura service engineer regarding status of this (service call no : 885211). according to customer care this problem was closed by side of mathura service center. i was surprised that neither i have given any confirmation regarding to close this problem nor any service provided by godrej yet. i again file a problem on 29.04.10 (Service Call no : 896383) on urgent basis. but same status. no support and service provided by godrej service center and customer care deptt.
After that company people are telling that they have no spares neither in mathura nor in mumbai head office store to replace it. how it can be possible, godrej a leading compnay who have not spares in head office too. i am suffering with this problem last 3 month, i made 100 of calls and many mails to "[email protected]" but no solution is provided by godrej.
please do needful.
This may the worst service provided by Godrej. We have to keep this in mind while opting Godrej products
0 comments