Sir,
I have purchased Godrej 800GDS Washing Machine on 01/08 and taken Annual Maintenance Contract in 2008 for 3 years. In February 5 I gave a complaint that wash selector is not working properly. The technician came & inspected & told me that total wash selector system has to be replaced and it will take time. In meantime 2/3 technicians came & gone without doing anything. ON 25th March I was told that Godrej has stopped manufacturing GDS800 and spare parts will not be available. Mr. Santosh of Godrej has asked me to purchase another Godrej machine. He told me that Godrej will give 30% discount (dealership price) on new machine. He refused to tell/show me correct dealership price. One Mr. Pushkar of Godrej promised me to return total AMC money on phone but refused to put it on paper or email.
When ever I make a complaint on customer care no. 1800 22 55 11. Two Complaint No. 643286 & 656370 were given to me and are closed without repairing the problem.
I request Godrej to repair my washing machine else replace it with another one. It is not possible for us to purchase a new machine whenever Godrej stops production of machine or spare parts. Washing machine are supposed to work for 10 years.
I have purchased GDS800 W/M keeping service of 8-10 yrs in mind. I am asking Godrej to replace my machine with any other model or repair the same. What action can I take in this case? Pls advice and tell me how to proceed.
Thanks
Raghuveer
Hyderabad
Mobile 9441705725
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