Dear sir,
i am very sorry to inform that for the secound time i have felt that you are not caring for you coustomar, my name is kaushal mody my mail id is [email protected]
i had request to active gprs 2g service on 14.7.2011 of rs 99 for 2gb i got the sms on14.7.2011 at 02.24.20 pm that my recharge is done .but till my plan is not ativated and you are charging as regular charges it not my more then rs35 to 40 is deducted without my information.
i thing that you are not atall managing to take care of your very old customar.
today.i had the talk with your contomar service which is paid THE FREE SERVICE IS NEVER CONETTED> Please take a note..FROM YOUR SIDE FIRST I WAS TOLD THAT MY PLAN IS COMPLITED AND I HAVE USED THE SERVICE AND HANCE YOU ARE CHARGE> I TOLD HER THAT THE SERVICE IS PROVIED TO ME ON SUNDAY THAT IS ON 17.7.2011 in the evening and it is not possibal that 2 GB is used in spain of not more then 12 hours on 18th i was charged. PlEASE NOTE I HAD TOP UP ON 14th 7.2011 AND the service was ativated on 17.7.2011.and you had srated charging from 1you to8.7.2011 on words. i want the justification and request please look in to the matter and chear the things as early as posebal or i have to change the servicr which i an holding my number from last 8 years.if my 2gb service is not ativated then i would request you to please return all my dues and the same of rs99 which i have topup for gsm..
yours faithfully
kaushal mody
0 comments