Ticket number 586588 Let me start off by saying that I have never been treated so horrible in my life. As a customer I have been disrespected by members of your management team as well as associates. I work in a customer service environment and our number one focus is making sure that our consumers are happy. I brought a Haier refrigerator from a retail store in March 09. Since then the unit has given me nothing but problems. Your service team has been out to my house numerous times to try and fix the unit and the last time a service technician came to my house (January 29) they informed me that the until needs to be exchanged. The service technician that came to my house informed me that my unit will be exchanged no later than January 31. To my surprise February 1 came and I still didn’t have a refrigerator. I contacted your company on February 1 and I was informed someone will call me back about the unit and no one called back. On February 2 I called your company to see when I will be receiving the new refrigerator. To my surprise I was informed I need to ship documents to your company before you can exchange a unit for me. I informed the representative what the service man informed me when he was at my home and her response is they can’t inform you of our process their only job is to service the unit. Well if it is not the service technician job to inform the customer what they need to do then whose job is it? The customers have to wait until they call in your company to find out what you need from them. I was then informed that I was given the option to expedite the unit out to me. I was happy with that because I have a 2 year and a three year old that I am currently going to the store everyday to buy milk because I have no refrigerator to put the milk in. In order for them to expedite the refrigerator out to me I had charge the amount of the refrigerator unto my credit card so that I can have a refrigerator in 5 to 7 days. So I went to the retail store and they informed me that I can have the unit exchanged at the store as long as your company provide them with the documents and I could have had a new refrigerator last week. I stayed in the store while they called your company and they informed them it will take 48-72 hours in order to get the documents. This was on February 2, Today is February 8 and the retail store has not received anything from your company. I called your customer service department more than once and have encountered the rudeness of your associates but the managers as well. Instead of providing customer service I am being yelled and by managers and associates about I unit that I brought with my money. As a customer when I have had a problem with something I can get the unit exchanged with no problems. Here it is today February 8 and I still have no refrigerator and I am spending more money than necessary because of your company can’t seem to do what your motto states. I have waited and I am still waiting and I am going to the head of this company of something does not get resolved today
0 comments