Hi,
With reference to my previous complaint dated May 20. I have encountered more problems with Haier India now. As I have bought AC just three months back from Haier, the motor of the AC is not working now. I registered a complaint with Haier regarding that on July 28. The complaint number is DEL 117280011. The executive came to my place and said it will be done in next 2 days. Well, I have told him specifically that I need that to be done as early as possible as somebody in my home is not well and I also asked if they could do it or not. I also called Mr. Kapil who is supposed to be service in-charge for Delhi on his cell phone number 8800690617 and told him the same. He gave me assurance that it will be done by tomorrow. Well, nothing happened. Since then, I have been calling Mr. Kapil and Mr. Singh (the guy came to my place) every now and then just to know what is the exact status for that. Mr. Kapil is so ashamed of himself that he is finding himself in a state to talk to me because he anyhow will and can give me false assurances. Mr. Singh has got only one reason that company has not provided us motor till now and we are unable to do it.
Now, just to bring in your notice that Mr. Kapil is the same guy who called me around two months back to solve the issue raised by me (reference to complaint dated May 20) and told me in future I can rely on him and I will not be disappointed.
I WOULD LIKE TO SAY THAT THERE SHOULD BE A LAW THAT COMPANIES SHOULD PROVIDE SERVICE TO THE CUSTOMERS IN A PARTICULAR SPAN TO TIME, ELSE THEY SHOULD BE FINED BECUASE ULTIMATELY IT'S THE CUSTOMER WHO IS THE SUFFERER AND WILL CONTINUE TO SUFFER TILL HE HAS SOMETHING TO DO WITH SERVICE OF A PRODUCT.
I KNOW BY WRITING HERE, NOTHING IS GOING TO HAPPEN AS NO HAIER INDIA REPRESENTATIVE OR ANY SENIOR OFFICIAL WILL COME AND SEE THIS MAIL JUST LIKE IT DIDN'T HAPPEN ON PREVIOUS OCCASION.
PRATEEK KHANDELWAL
9910070735
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