I bought Hindustan Unilever limited - Pureit water purifier Autofill model. I registered my unit as recommended by the company using the company's helpline provided in the user manual of the water purifier.
I requested the company to send a service representative to assemble the unit and show a demo of the same for which they agreed and promised to provide this service in 2 working days. When I did not receive the service even after a week, I assembled the unit myself as per the user manual and started using the same.
After a week's usage the unit started leaking near the joints of its plastic body. I registered a complaint immediately on 25-Jul (Complaint # C113593813). The help line representative promised to send a service personnel within 1 working day. I waited for 5 days. No one turned up. I again called the helpline to enquire about my complaint. They apologized and have booked another complaint on my behalf though I insisted to act upon my earlier complaint. The second complaint # is C113607329 booked on Friday 29-Jul-11. Again I was promised by end of the day on Friday someone would attend my problem. Repeating the same response, no one turned up again even after 2 days.
This is the worst ever response I have ever experienced from any reputed company. Out of all my household articles/appliances, I have never faced such irresponsible attitude from the companies.
HUL advertises Pureit as one of its premier product and I never expected such worst service from this company.
I request the company to look into the quality of their service network and their ability to serve their customers.
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