1) Helpline Number 18601801000 of Pure It is not functional.
2) Customer service is pathetic and totally unprofessional.
I had ordered a new germ free battery kit from Pure It with an assurance that it will be delivered within 2 days. I followed it up with their Agency - Ms. Jalaram Agency located at Maryland Apartments, Sandu Wadi, Chembur, Mumbai 400071. After almost 4 days a mechanic turned up at my residence to replace the kit. After the mechanic left, water started leaking from the bottom of the Purifier. I contact the mechanic immediately to come and set it right. He assured he will come immediately but he didn't. I phone up the Agency also to send the mechanic immediately. The Agency also assured that he will come immediately. But the mechanic did not come. The next day I called up the mechanic almost 10 to 15 times and each time I was assured that he will come within 1 hour or within 15 minutes. He never turned up. I again contacted the Agency to attend to this problem immediately. They told me to contact the mechanic directly. I was given all false assurances. The mechanic said that he will come to my residence first thing in the morning (9 a.m.)without even going to his office. The next day (9th June) I again contacted the mechanic to remind him about his promise. This was followed by 2/3 remiders. He finally turned up at 12 noon to fix the problem. I had to abstain from office for two days on 7th and 8th because I had to be at home on account of the false assurances given both by the mechanic and the Agency.
The agency doesn't have any trained or qualified staff and they are totally unprofessional.
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