I have been trying to get a pure it battery kit since 14th or 15th October (10 -12 days). I have called up 5-6 times so far and spoken to 5-6 agents in the process. Although I dont remember the name of each of them, one of them was named 'Prakash". This guy, also registered a complaint and gave me a complain number "C102826074". But it has been a week since the complaint was registered and nothing has been done even after that. In the meantime, I called up again... and again one guy registered a complain and still its been three days and nothing has been done.
And after, I lodged the complain, that I mentioned above, I got a message the next day, that your complaint has been adressed and send 'SER1' if satisfied or else 'SER0'. It seemed a bik joke, only that it is not at funny.
Also, in the whole process, I kept recieving SMSs saying "your kit has been delivered, and please confirm by send sms to 9223200200 writing 'GKB1' or else 'GKB0' ''. I dont exactly remember, but I think i must have send 5-6 SMSs writting 'GKB0' to the number, and no action was taken even then.
I think I will go to the consumer court or the grievance redressal forum of the Indian government. These people are probably the most unprofessional bunch I have come across so far.
And all of you, who are looking to buy this product... please reconsider your decision, if you value you peace of mind. The quality of serivce is Pathetic to say the least. They will really make you fight to get a simple thing such as a germ kill battery set delivered at your home, just imagine what would be the case... if you had to ask for a replacement or a defective unit.