I need to reflect the poor quality of the service and product which Hindware has provided to the new customer. I am Rashi Phoolwani, an unfortunate customer from Mumbai.
I bought a Hindware cooktop (GLASS) from Mumbai in October. While cooking, the glass broke off for some unknown reason. I called up on their customer care no. who took 1 month to tell me that I need to send the bill to their office.
We got an email ID of Sushil from service dept.whom we mailed the bill in November. Since then we are just sending him constant reminders and follow up mails to either replace it or send someone to check the same. Its sad to believe that we have not received any communication from his end.
I fail to believe that such a reputed company like Hindware can provide such a pathetic service to its customers.
I just hope this mail will reach some responsible person and will be acted upon.
I am very sure that I will never buy any hindware products in future nor encourage my family / friends/ colleagues to the same.
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