We had purchased Hitachi SAC5326W from Reliance Mart Gurgaon on 11/10 vide bill number 0077. Every year there is gas leakage. This year when we wanted to use AC it did not work. The compressor stops after working for few minutes. When we lodged complaint with Hitachi they told us since this has been purchased from Reliance they will provide service. We logged complaint with reliance and after days of follow up one engineer came but without tools and said he will have to bring stuff and the complaint will be resolved in 48 hrs. Thereafter we have done various calls to Reliance but there has been no response.
We had purchased the product because of its brand name and have no affinity to reliance, why should now the consumer suffer if there is some tie up between them, for us Hitachi should service the AC.
Request your intervention as we have now spent a month with AC even though our product is under 5 year warranty
Regards
Apprajeet Bhatia
9811119842
0 comments