Madam/Sir,
About two years ago, I Susham Gaind, R/o B-419, Meera Bagh, New Delhi – 110063 having contact number 9811061614, bought O General air conditioners.
Firstly I received a damaged machine – for which I complained and subsequently it was replaced.
Most of the air conditioners had one or the other problem.
On my contacting O General representative and dealer for complaining about the problems in the air conditioners, I was advised by the O General representative to get the comprehensive annual maintenance contract (AMC) done for getting cash less trouble free service, he further advised me to get the anti corrosive protection coating done in the air conditioners.
I got the same done and took the Comprehensive AMC from the O General of all the air conditioners vide Bill No. 151 dated 23/04 with a condition that I will not pay for the material and services in the annual maintenance contract period towards any repairs for up keeping the air conditioners.
The O General Service center representatives visited us on a periodic service, four months ago and after completing the service of all the air conditioners, they told that three air conditioners need to be taken to work shop for proper check up. I allowed under comprehensive annual maintenance contract.
After having waited for a considerable time, I called to inquire about it’s status but some vague answer was given and I was advised to wait for some more time.
I kept on calling time and again but I was been given lam excuses.
After a long gap, one day I got unjustified demand call for it’s repair. I objected to it & refrained for raising unjustified demands and told that I never agreed, signed and accepted any contract which have exclusions.
I want to share that my neighbours’ have Carrier, LG air conditioners and they hardly have any trouble.
Further I will also like to share that I have LG, BPL & Hitachi fridges which too has cooling principle similar to air conditioners and I am enjoying it’s trouble free service from last more than 4 years.
O General, an international company of repute being in this business in India since I considered the company to be a competent enough to compete with established brands like Carrier, etc. and it’s products should not have such frequent problems
I request you to kindly do the needful.
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