I have purchsed a double door Hitachi Refridgerator on the 30th of January from Great Eastern Trading Company (Behala).
Being one of the leading brands I thought that the product and the service would be the best, however to my surprise the I found myself totally wrong.
Firstly I had called the dealer to have the demo given for the product. However no one bothered to call or visit. The dealer confirmed that they have informed the company however in case they are not responding, I need to get in touch with them directly.
The problem started in the month of March'10 when suddenly one day I found that the fridge in on, the compressor is running however the cooling has stopped. I switched off the power and switched it on after 5 minutes and found that the frige is working. The first instance I thought that it might be due to some connection issue and did not complain.
Again in the month or May'10 the fridge stops working suddenly and the ice melts and all the food stuff gets spoilt. I have a 2 year old baby at home and I am really very upset with the service. After many trails I had got through the service centre number (1800-200-8585). The first complaint was lodged on the 19th of May'10 complaint number - 108100501975, the service, I am sorry to say is "PATHETIC' they came after a lot of followup and confirmed that the fridge is working fine and is ok. Again in the a few days later water started flowing from the back of the fridge. Yesterday night on 31st May'10 again the fridge stopped working and everything inside got spoit. I have called up the call center again and looged a complaint at 12 in the night. The complaint number is - 108100600001.
Request you to please look into this as this company with a big name are cheating the consumers by giving defective products and has no service whatsoever.
Regards,
Ayan Banerjee
Diamond City West,
Tower-8, Flat No-11E
18, Ho Chi Minh Sarani (Biren Roy Road - West)
Kolkata - 700061
West Bengal
9836485055
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