Home shop 18
Mobile phone was defected

I received touch screen mobile phone of fujezone which was defected we called back to them they told to call fujezone they asked to call home shop 18 they said we have registered complaint and we will replace it by sending u a box in which u will send us back and we will replace it but i called them next time because i did not received a box and they said that any complaint was not registered and i an still waiting for replacing it darshan singh