Dear Consumer Forum,
I Mrs. Sarita Samantray, has purchased a Godrej Refrigerator model no. GD3 23CS2 FRPST Steel, from “RAJ ELECTRONICS”, Bhubaneswar on 26-Jun by Rs. 11, 500/-. Even up to 15 days no one has come from Godrej Electronics for demo also. After giving several complains, concern person (Mr. Dixit) has come and he found that the Refrigerator is defected and it needs repair. But as per Zonal manager the defected Refrigerator has been replaced on 1st Week of Aug’10 which was also a defected Refrigerator and the same was confirmed by another electrical / technical staff of “Godrej Company”.
The problems of the Refrigerator are:
1. Formation of Excess Ice due to excess cooling,
2. Leakage of Ice Water from the chilling tray,
3. Air pass inside the Refrigerator due to defected door,
4. Problem in Thermo Starter & Defrosting.
After that we have given numerous complains to the concern company, but till date no action has been taken. Even sometime we have to hear hard words / no response.
As I have purchased and replaced by defected piece of Refrigerator repeatedly, I would like to replace the defected piece or else refund back of my money from the concern company along with compensation.
So, I Mrs. Sarita Samantray requesting you to kindly take due action regarding the above mention problem.
Thanking you,
Sarita Samantray
W/o, Debadutta Samantray
MIG – 219,
Kana Vihar Phase-2,
Patia,
Bhubaneswar – 751031
Mobile : 9938768671
Home: 0674 - 2726400
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