I bought this Micromax Handset (GC 360) from Homeshop18 on 14th July. This was very first product purchased through Homehop18. I never expected that i will make such a biggest mistakes of my life.
The day i received the handset from them, the technical issues were started. I have mentioned list of issues that i am having in this handset.
1. Calling Button was not working
2. Phone gets automatically switched off whenever a call comes on it.
3. Phone gets automatically switched off even if its kept idle.
4. Charging problem
Same day on 14th July i contacted Customer care of Homeshop18. I started telling them issues that i was having in my handset. There was only one reply i was getting from the agent - "Please visit nearest service center."
I even asked them to change the handset the same day i received but unfortunately they were not able to do so, - "As per their policies".
I felt like big time cheated and someone slapped me hard on my face.
i think as per their company policy - "A consumer cannot raise any complaints after receiving a faulty product. If any issue occurs consumers are requested to waste their own time and business. They are requested to run here and there for a mistake they never done. "
Best Regards,
Niraj Kumar
92125-51649
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