To whomsoever it may concern
I’ve been experiencing continuous negligence from HOTSPOT CC for the past three months. I submitted my nokia phone- xpress music 5220 (with liquid damage) at hotspot center (around 1st week of December) at netaji subhash place and got it back on 9th January [against the two year liquid damage warranty from hotspot care]. Although the phone started but there were some software errors in it, the msg box was not getting opened. The phone was getting auto restarted and the gallery was not getting opened up, the earphones were not working, no FM and no music either; so I again submitted it back to the same hotspot center (at netaji subhash place) on 03.02.2010.
But since then I have been facing illogical answers from the cc executive of HOTSPOT; and I have been facing complete negligence from your part. Every time when I call up at your costumer care number your executives tell me that there’s some part missing and the handset will take time.. on my frequent calls, first I was told that the phone will be dispatched on 12th feb, then 22nd feb, then 25th feb, then 3rd march, then 5th march.. n they finally delivered the phone back on 13th march without any repairing done!
The phone is still showing the auto restart problem, the FM n music player is again not working… the basic color theme of my phone has been changed from blue to green and m not at all liking it; nothing has been sorted out yet even after keeping it for so many months. I am fed up of all this. The company has not even provided me any “standby” phone and it is doing nothing as promised at the time of buying it. When asked for replacement they are saying that they’ll pay me 50% of the last price at which the phone was ended. I am not at all interested in this deal. I took the care pack, not for selling my phone.
I have even written you earlier but there’s no appreciable response from your side even.
The details of the phone are hereof:
LOCATION – NETAJI SUBHASH PLACE
BOOK NUMBER- 3303
JOBSHEET NUMBER- 018
IMEI NUMBER- 356840021030050
This kind of behavior was not at all expected from a company like hotspot. I know my rights and I will legally lodge a complaint at the consumer court if I face further negligence from your part. Please look into the matter; tell me the exact status and dispatch my phone in a working condition as early as possible because I can no longer stay waiting for it.
REGARDS
SNEHA GUPTA
9990238228; VP 198 C maurya enclave, pitam pura
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