This is to bring your kind notice that i have purchased LG REF 260 Ltrs (MODEL 278VA5 model (Red colour with flowers) from Kohinoor Tele Video shoppee Andheri west, mummbai on dated 26.9.2009 & which has been delivered on 27.9.09 at 9.30pm. It has been promised by the dealer that your brand will not give troble to the customers as you have been awarded a quality & services excellence award.
But sorry to say that within a week your product has failed on both the grounds (quality as well as service) as on dated 7th cooling of the fridge stopped so on dated 8.10.09 we have lodge the complaint with lg service centre (Complaint no. CO9A0801548) & on the same date your engineer also check the fridge & told us that their is problem with the wiring & same can not be repaired so it has been recommanded to replace the Fridge.
The same complaint also been given to our dealer (Kohinoor Tele Video) & we have been assured that the new fridge will be deliver to us before diwali as the model is also available.
But unfortunately today while enquring the status of delivery of the model we have been informed that the model is not available & status will be given tomorrow. I am fail to understand that is this the quality of service & customer delight & satisfaction talking by your MD Mr. MOON B SHIN .
And is this the service level for which you have received the "COMMITTED TO SERVICE AWARD".
I am once again requesting you to please take immidiate action for replacing my fridge & let meknow the deliver status. And if its not possible to deliver the same on urgent basis please give me your higher authorities mail id or contact no. (please don't blame on me if my mail reaches to your MD) as i will not take lightly if my fridge is not delivered on urgent basis as already 7 days are passed & still action is awaited from your end. Further please note Tomorrow DIWALI'S first day.
Expecting your QUALITY OF SERVICE
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