Hi,
I bought htc chacha from e-zone chinchwad & gifted the phone to my bro who stays in calcutta. I bought the phone on 10th feb & on 17th feb the phone was declared faulty at htc service centre with the DOA letter, but they were so insane they said u need to go to pune & get it exchanged, Is it a joke because pune is 2500kms from kolkata, When we tried to get in touch to E-Zone guys they gave us various numbers to call & the even the htc call centre is a shit they dont help customers, the agents just hang up the call close the complaint, we have been travelling from kondhwa to chinchwad everyday which is 30kms, who the hell is going to pay us for the fuel, so many people we met, called up so many guys, but no one was there to help us, they say we have to get the phone here, is this what we call globalisation? cant they exchange the phone from kolkata where in my bro had all the documents there. They are not aware that electronics cant be sent through courier? They wanted us to get the phone no matter what we do? My bro had to pay Rs.720 for cargo & i also had to pay Rs.550 to collect the phone in pune, I've been having lots of stress & money loss for the last 20days. I would like to get the compensation for all the hassle i had.please help.
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