I visited Airtel's communications centre Vandana Communications in Bhera Enclave (full address: 396, Bhera Enclave Outer Ring Road, Paschim Vihar, New Delhi 87) for a new postpaid connection. I have been using airtel connection for the last 3 years and am very happy with the service. The connection I was using is in my mother's name and now I wanted to apply for a new Airtel connection in my own name. I visited the nearest Airtel relationship centre to my home which is Vandana Communications. I was given a form and asked for identity and address proof. Please note that I was made to visit this centre twice and both times my valid identity proof very not accepted.
The first time I visited (dated 14th August) I was told that Passport is not a valid proof of identity and I should bring a copy of my Pan card. The next time I visited the centre (dated 21st August) I carried my Pan card as a valid identity proof. To my shock this time I was told that even my Pan card is not a valid identity proof. When I showed them the Airtel application form which lists Pan card as valid identity proof, they said that the form is not updated.
I want to raise a very strong complaint against Pankaj Kumar (9818085555) who is the owner of this relationship centre and Ms. Rajni, executive for not only behaving badly with me and my husband but also giving false information about what is an acceptable identity proof. Both of them were utterly confused about what consitutes a valid address and identity proof and kept on calling their floor manager. Even after struggling for over 1.5 hours I was told that I will not be given a postpaid connection.
I am disappointed that even after being a loyal Airtel customer for over 3 years, I was given this treatment. Kindly look into this.
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