Inconsumercomplaints.com » Electronics and household app. » Review / complaint: Idea Cellular - CONSUMER COURT- 9624860778 (MNP) | News #301171

Idea Cellular
CONSUMER COURT- 9624860778 (MNP)

Dated :18/02

To,

Devangshu Chowdhury/Amit Shethia

Nodal Officer Gujarat,

Idea.

SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT

My name is Udit having IDEA PREAPAID no.9624860778 from last 1 year. Due to poor network i want to port my number from idea to Airtel.

On 20th January, I have messaged PORT 9624860778 to 1900 and received a message from 1901 that my UPC is IGPQW316. After that on 21.01.2011 I have submitted the required form, verification ID and photograph at AIRTEL store.

On 01.02.11 I received a message from 1901 that "Request Rejected by Donor due to: The Porting code does not match the Donor allocated Porting Code for this number.” I visited IDEA RELATIONSHIP CENTER at BARODA, firstly they tried to convince me to stay with Idea, but I was definite to port out and i requested them to look into the matter. After long conversation they said that this must be due to some technical reasons and I should again sms PORT 1900 and get my porting code and visit AIRTEL store again and submit the documents again. I submitted the documents again on 08/02. But on 11/02, I got the same message from 1901 saying that “Request Rejected by Donor due to: The Porting code does not match the Donor allocated Porting Code for this number. Then I was suggested by AIRTEL to generate new UPC CODE and to submit the documents again.

On 12/02, I again messaged PORT 9624860778 to 1900 and this time the UPC CODE from 1901 was IG595677.

NOW on 17.01.11 I got the same message from 1901 saying that “Request Rejected by Donor due to: The Porting code does not match the Donor allocated Porting Code for this number.

I called IDEA CUSTOMER CARE NO. 18002700000, but they didn't helped me and said they cannot do anything and they do not have any details regarding this and I have to process my request again to port in from IDEA to AIRTEL... Please suggest me what to do in this case? If you are saying the porting code which I generated twice doesn’t match to what you have in your system, please tell me the correct code? I know that the codes I have generated were correct and also in the form the filled the correct codes. How many times I need to generate new UPC CODE and resubmit my documents?

This is the last time, i am requesting you to take action on it and if my problem persists, I am ready to file a complaint with the CONSUMER FORUM as I am protected under the CONSUMER PROTECTION ACT of 1986.

The consumer complaint will be at your cost and expenses, and I will seek compensation for the mental agony caused due to the deficiency in your services.

Regards,

Udit Nagar

Mob: 9624860778

4, Umiya Kunj Society,

Maheshwar Nagar,

Baroda-390023


Company: Idea Cellular

Country: India   State: Gujarat   City: Vadodara

Category: Electronics and household app.

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