This is the second time I am complaining regarding the same issue. I bought an IFB microwave machine on Christmas for my mother. They gave us a defective machine. Shahs a shop in Chennai have a policy (very convenient, i must add) that once you buy any product they wash their hands off it.ie You are responsible for contacting the company of your product. Thus I will not be buying at this Shahs again.
Well, I got this microwave and after calling them about 100, 000 times to replace the darn machine they arrive after 1 month with some motorbike and bring us this replacement.. We were going to go to the police the next day if they did not come.. we were fed up of it all.. and this is just a microwave. Now we have the new machine from IFB India and it works but they have left the old machine here at our home. They promised to pick it up immediately. These south indian service people have not till now. And now it is 2 months away from the time of purchase.
Anyways a few days back I called IFB service again and they told me to call some Chennai guy who will pick it up. I have called a Mr.(I will not name him in case of legal issues) from Chennai. He has promised to come last week. And guess what he did not come. When I called him he knew our exact location and knew exactly what he had to do. So why did he not come?
Is this like the worst service in the world or what? What do I do with the old defective machine they left? Any ideas? Can I throw it away? Because I am not calling again.
In any case I am registering a complaint against IFB service in Chennai. And a note for IFB India.
Btw. when I read the report they have taken regarding my last complaint they mentioned that I was adamant for changing the defective machine. In my defense.. who would not be adamant if the company takes one month and if their machine is not working? I would rather have bought from any other company but it looks like i made a mistake! It does not make sense .. sorry.
I have tried what I could and dont want to anymore. If they dont want their machine I want to get rid of it some other way. I am a german citizen but honestly even though IFB is collaborated with German technology etc.. its got to be on the top of the list for one of the worst service in the world.
Obed Tewes
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