Sub: Unsatisfactory service in AMC
Ref: Customer Id:1891930 Complain No: 5380543 Dt 6/11/10
Dear sir,
Since last one year neither my Washing machine (IFB Eleena Model) working perfectly nor the service personnel are able to make it OK. Till date they have replaced motor & tub (Both outer & inner) twice. But since last one month, till today the machine is not working. After repeatedly failure of motor the service personals are showing their helplessness as they are telling that almost all new motors are failing!!! The service personnel even are denying to give the service report after carrying out the maintenance work (even after motor / tub replacement), where we are also signing. It is really a regretful thing for such a high branded & internationally famed Company such as IFB. Given a preference.
IT IS SURE THAT I SHALL NEVER PURCHASE ANY ITEM OF IFB, NEITHER I SHALL RECCOMEND TO MY COLLEAGES/RELATIVES.
A few Suggestions:
1) The complain should be attended timely, preferably within 24-48 hours maximum for AMC .
2) THE IFB should monitor all the online complain after proper acknowledgement in return mail. Till date although I have put 3 online complain, but I didn't received any return mail / nor any complain nos etc.
3) Top level management like state in charge are also showing their helplessness which shows very poor image of IFB. (I am particularly speaking for the ORISSA counterpart.) They should be strengthened.
It is further requested to kindly look in to the above and acknowledge with timely & appropriate corrective action plan in return mail.
AJIT KRUSHNA KAMILLA, DGM (NTPC Ltd)
House:1/22 Banaja Appt., Unit:6
Bhubaneswar (Orissa-7510010)
Email: [email protected]
Ph:0674-2397110 Mo: 9437489455/9470001019
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