AMC- problems thereof- servicing etc.
Dear Sirs,
With reference to my earlier e-mail dated 19 October it is regretted to inform you that no action thereof has so far been taken which is reproduced below: -
‘I wish to draw your kind attention to the problem being faced by me on the problem cited
as subject. I am having renewed AMC bearing # 2584 for the period 24.10.2008 to 23..10.2010 in respect of EXE ELITE Machine Sr. No.13418.
It is pertinent to mention here that I am complaining about water problem since purchase- the very first day- since replacement with another piece within a period of fifteen days.
It is pertinent to mention here that since renewal of AMC, now, a part worth about Rs.600/- has sonly been replaced which was duly acknowledged by me against signatures.
I SHALL BE GRATEFUL IF YOUR GOOD SELF COULD KINDLY INFORM ME THE LIST
OF PARTS ALONG WITH COST REPLACED SO FAR IN RESPECT OF CURRENT AMC,
Now, in the instant case, I am complaining for the last twenty days for trouble in my
washing machine to your representative by way of telephone calls from time to time, but
so far he has not visited me for inspection of the machine what to speak of its redressal. I would therefore request your good self to get a thorough investigation in the conduct of your representative as also the services conducted in respect of aforementioned current AMC of said washing machine.’
IN VIEW OF THE ABOVE I SHALL BE GRATEFUL IF YOUR GOOD SELF COULD KINDLY INFORM ME THE LIST OF PARTS ALONG WITH COST REPLACED SO FAR IN RESPECT OF CURRENT AMC,
I therefore also request your good self to get a thorough investigation in the conduct of your representative as also the services conducted in respect of aforementioned current AMC of said washing machine and get my washing machine operational since for the quiet longer period it is not working properly which has resulted into a hefty laundry bill as I am a handicapped employed lady and unable to perform the washing job manually.
WITH REGARDS,
RAJNI SHARMA
wife of Shri Rajinder Kumar,
House No.79, Jarnail Enclave,
Zirakpur, DISTT. SAS Nagar (PUNJAB)
PIN CODE 160403.
CELL #9216210079, 9876812777, 9876612779, 9041116193, 9041116194.
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