Dear Sir,
I had purchase a washing machine (Model Digital 5.5 Kg, S. No. 000363) on 26.06.2005 from Ghiya's, 131, Bhagat Bhawan, M.I.Road, Jaipur. Your technician came on 28.06.2008 for installation and Demostration.
At the time of installation the machine had vibration and sound. I had clearly written on Job card /Installation sheet no. J/6? 627 for refund of money or return back the machine. Your technician told that this machine has vibration. Senior Technician will come and remove the problem Your senior technician came and balance the machine. After balancing the vibration reduced, but fully not remove. After one week the problem again continue. Your technician came, but not resolve the problem. Due to vibration, the hose pipe and leg (Balancing screw) broken and they simply remove and told please don't get any tension, the machine is under warranty, so we replace the parts without cost. I have complain many times, but i am very sorry to inform you till day the machine has much vibration and sound. I hope this vibration will broke the body. So, I request you please replace the machine or remove the problem as early as possible. I had complaint on 21.07. but no tecnician came till date
with regard
Ashok Kumar
212, Rama Heritage,
Central Spine, Vidyadhar Nagar,
Jaipur-302023
Mo. 09461047096
emial: [email protected]
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