Dear Sir/ Madam,
1. A digital 5 kg frontloading machine was purchased on 21 Oct 11 from Sawhney electronics vide bill no.5394 at lucknow cantt. Therebeing no response from the demo centre we contacted the toll free nos. & after deliberate pursuance a rep visited after three days. The dealer, Shri vipin Sales manager (no. Provided by the dealer) & customer care merely obliged by giving lip service of getting back in 30 mins but never returned. The machine on opening had scratch marks and seemed to be a display model. (The Rep of the company was present.)
2. The machine was finally replaced on 03 nov 11. The demo given on 4th nov 11 & to utter dismay after just 3 more washes usage the functioning stopped. The entire rigmarole of ensuring presence of a rep from your company fructified on 14/15 nov11. I & my wife had got in touch with each of the sales, service, dealer, technical reps & customer care centre of your esteemed organisation on a daily basis atleast thrice a day. Postpaid connectivity in providing proof of calls exists if required. The agony finally continued with identification of the problem in the form of PCB being non functional. After 2/3 days of patient waiting the machine was functioning with change of PCB.
3. Unfortunately the machine got dysfunctional yet again and our harrowing excercise to get the company reps began since 26 nov 11 till dt & the machine remains as it is without any progress or any kind of assistance. The company reps feel bad that we tend to express our problem & they are unable to assist us in any form.
4. I have even sent my grievances on their website in the complaint registration on four occassions, twice on feedback head in addition to having spoken to all sundry but to no avail.
5. My complaint nos regd with ifb customer care are:-
(a) 7538077
(b) 7578917
6. My tele nos are 8853679999 &8853659999.
7. The contact nos of ifb reps who have not provided fruitful assistance are
(a) Aswani Rawat- 9335928245
(b) Vipin- 9335249356
(c) Ankita Srivastava- 9451201214
(d) Anuradha-93369773031
(e) Karishma-9369299729
(f) Suraj tech rep -9580973512
(g) customer care- Tanmoy 01 Dec, Debashish 02 Dec
8. I had purchased this product with lot of expectations but it has been a very bitter experience to my family especially with a toddler & school going children in winter season. Incidentally the bitter experience forced me to procure other items of Samsung which has a wonderful service setup & i am yet to know their customer care nos. I have undergone a lot of unwanted hassles due to incompetence& lackadaisical attitude on part of their staff at lucknow.
9. I am a government employee & i feel fleeced of my hard earned money, discomforted & inconvenienced with a purchase of comfort oriented machine being offroad. The matter may please be resolved at the earliest in keeping with the standards of an MNC of high repute which probably their reps need to be educated upon.
Thanking You,
Yours Sincerely,
Prashant Nai
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