R/sir
I have an IFB fully automatic washing machine. I have taken AMC with service charge from the company for two years on dated 10/4. For that machine I registered a complaint on 23/9 via your toll free no. at 11.00 a.m. and the consumer ID was 2760478 and complaint id was 72281128 and that was attended and the problem rectified but after a period of 15 days it developed problem and I again registered the complaint via your toll free no.on dated 10/10 at 2.10 p.m. At that time the complaint no was 7359472. It was attended by your service engineer, Mr Mandeep and he examined the machine and it was told that it has developed a snag in its motor and its drum and also the bearings were not in working condition., Mr Mandeep told that all the parts have to be replaced and when the parts will come it will be replaced. I requested him to give this in writing but he refused to oblige and also he did not tell us about the days it will take for the parts to come. Till date I have rung up so many times to Mr Mandeep but there is no satisfactory answer and then I again registered the complaint after a month via toll free no and at that time the complaint no was 7505102 at 5.30 p.m. and the customer care person has given me another telephone no. of senior I/C Mr Praveen Kumar (9996922022). I talked to Mr Parveen Kumar on dated 25/11 at 4.29 p.m. and he assured that the problem will be sorted out on the next day by 12.00 noon otherwise let him know again I rang him up on 26/11 at 3.26 p.m after waiting the service engineer and he again assured that the problem will be solved today i.e 26/11 surely then I rang up Mr Mandeep at 6.01 p.m and at 6.05 p.m. on the very same day but he rejected the call. Kindly get the machine problem rectified at the earliest as it has already caused me a lot of mental harassment otherwise I will be forced to take a legal action.
Dr Dinesh Gupta
JIND
9416254054
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