I purchased Elena DX 5.5 Kg washing machine vide Invoice No. SVP-1826 on 30-12 from Sargam Electronics, Vikaspuri, New Delhi. On my specific query before purchasing the machine, I was told by the dealer that machine can be installed either permanently or temporarily using an adopter for which I will have to pay additional Rs 20/- only. In both cases the machine will be installed by the company representative free of charge. The machine was delivered the same day and company representative came on 31.12.2011 and announced that we have to buy an adopter and additional inlet pipe and pay Rs 394/-. He assured us that the machine will function properly thereafter. Since we had no choice we had to accept his decision. We paid the money and he hurriedly installed the machine and left saying that we can use it without any apprehensions. Very next day when we wanted to use the machine and opened the water tap only slightly, the adopter came out of the tap and the machine was not usable. Moreover no User Manual was found in the machine packing when it was opened by their representative and he assured us that same would be sent to us within 2 days.
Since 01 Jan we have been complaining to the company through the dealer i.e. Sargam Electronics Vikaspuri, New Delhi everyday but no one turned up. It is only today i.e. 11 Jan that a company representative came and announced that the adopter will not work here and a permanent fitting has to be done by a plumber to be arranged and paid for by us which is contrary to the initial commitment of the dealer that it will be done free of cost by the company. Our telephonic conversations with the service head of the company and the dealer have also not bore any results. Meanwhile we are unable to use the machine since installation and continue to remain without a User Manual. The dealer has not fulfilled his commitments and the Company has not installed the machine properly.
We are constrained to put this complaint and hope that both the Company and the Dealer will fulfill their commitments/ obligations forthwith and we will be provided with a User Manual without any further delay. Also the company needs to compensate us for rendering the machine unusable for us inspite of having made full payment, thus causing us (Senior Citizens) deep mental agony.
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