Complain - Machine is not Spinning.
Complaint No 4430074.
Complaint Lodged on 26.04.2010.
Attended on 26.4.2010.
On the same day Technician Mr. Sameer informed that the Timer has to be replaced. He
changed the Timer and said that its working now. We also signed a service contract
and charged a total amount of 6000/- Rs. But the very next day (27-Apr-10) again the Machine
stopped spinning. Till date nothing is done.
Now, i am doing the follow up from last one week but the reason they are saying is
"No motor is available with IFB". Is it true that IFB has a shortage of motors? Did
company stopped manufacturing IFB washing machine...?
Still now i was feeling very proud to be a owner of IFB m/c but now i feeling to
discard this and go for some other brand.
My machine is under AMC.Before AMC the IFB personals made all sorts of service
guarentee etc etc just to take the payments and make fools of us (customers). I have
been repetedly calling the Service Engineer and he gave numbers of somebody called
Suresh Pujari (Service Manager) 9819650251 and told that he is incharges of Mumbai
regions. But he is also not responding making fool of us by giving reasons. But from
last two days he is not answering the call.
I hope somebody senior official from IFB read my letter and send some technician to
rectify the fault at earliest.
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