I purchased a IFB Senator 6kg washing machine on 17.10.2008. The Machine Sl. NO.049125 was installed on 18.10.2008 by the service Engineer. New machine delivered with suppression of two demages (i.e. a bend in the inner drum and facie's lock broken) which were identified after deep watch and after 35 days. The same was notified to customer care by booking a complaint. The service engineer said that the demages may occured at the time of loading and unloading the machine. I was surprised, how the packed machine could demaged like above. The demages were suppressed at the time of delivery.
They cheat me and teach me that the innocents were cheated by the IFB Industries Ltd. Why not IFB Customer Care maintained the customer's data base on the basis of Serial Number of the IFB machine. Instead of they maintain the data base on the basis of phone number of the customer.
They said that the IFB company is an unique branded company. But they were not used the unique key as "Serial Number" of the IFB Machine. The reason behind that is the same machine could supplied to many customers. The many customers have not the same mobile number.
The senior representative / service engineer said that small scrached machine could also replaced, if the scrach was identified at the time of delivery. But the demages like bend in inner drum, facie's lock broken were identified after 35 days from the date of installed newly and they said that the machine never replaced for the both demages.
I feel that IFB Industries Ltd., will be missed the customers one by one like me in future. I challenged that the IFB Industries Ltd. 's market will down in future, i.e. within one or two years.
by
R. Srinivasan,
No.2, Cauvery Nagar,
Airport Post Office,
Tiruchirappalli - 620 007,
Tamil Nadu,
Sount India.
Mobile No.9443422422
IFB Senator 6 Kg Washing Machine Sl. No.049125
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