This is Dhanasekar, residing in Chennai, Tamil Nadu. I had entered AMC with IFB Industries and AMC is valid till 1st October. My customer code is 2074751. I own an IFB Supremo Washing machine since 1999. I had lodged a complaint that my Washing machine is making a hell a lot of noise and also that it is moving hither and thither while the spin is on. In November one of your service personnel by name Mr. Arivudoss attended the complaint and replaced the ball bearing claiming it to be defective, simultaneously, he had been very keen in pushing the products launched by IFB like descal powder, water softener etc. and compelled me to buy a minimum of 4 packets and took a cheque towards its cost in the name of Classic Enterprises. The noise and vibration problem was persistent and the very next day I complained to the fellow who had attended service. Thereafter one your nano technician came home to teach me how much clothes I should load and how much I should use, ignorant of the fact that I own the machine since 1999. After that inspite of all the efforts I gained to register a complaint through toll free with great struggle (server down, computer is not functioning, etc) and one of the service personnel had come to say that the bearing in the motor is jammed and tried replacing the same with another reconditioned/ serviced motor (Not a new one) taking away the motor from my machine and also replaced the belt connecting the motor even though it was in good condition and charged me another Rs.660 for that and tried to take away the old belt. On compulsion, he had returned the belt and left the place. Next day, when the machine was put to use, i came to understand that he has fixed the motor of Executive model instead of Supremo. I immediately, called him and complained, he said that the motor for supremo is not readily available and will be replaced in a weeks time. But, it is almost a fornight has lapsed, my call remains unattended under the pretext that the motor for supremo model is not available. I doubt whether they are trying to recondition the motor that has been taken from my machine and place it back. I request you to intrude into the matter and find a salvation immediately.
Thanking you,
Yours sincerely,
P. DHANASEKAR.
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