The Chairman
IFB
Dear Sir,
We purchased an IFB washine Machine Executive Plus on April 9. Serial No. WTEX B 139169
The dealer's name is (I think) K.V.Anil (the name on the customer copy of the warranty card is not very legible)
The machine has been giving trouble almost from the very first year of the purchase. The service offer on registering the complaint is absolutely unsatisfactory, inasmuch as on an average it takes 3 days for the technician to visit and attend the complaint. That too after a number of telephone calls at different levels. This in contrast with an earlier IFB machine which we used for years without much complaint, and reasonably good repair service.
The difference as we understand has to do with the replacement of steel drum with a plastic drum in the new models. This was also the explanation given which is no solace to the consumer.
We are now charged Rs.850.00 for the change of pump and the V.belt, as they are not covered by the valid contract. If the problem is arising because of the defect in the make, as it appears to be in the present case, charging us with Rs.850.00 is totally unjustified.
I would request you to personally look into the matter and effect corrective action, and also refund the amount of Rs.850.00 we are asked to pay, under your Customer Service Department Ticket no. 4362617 (Job No. 53023) dated April 09.
Awaiting for a positive response,
Yours sincerely
M. Abraham
Dated: 11.04.2010
Copy to the Chairman, Indian Consumer Complaint Forum
0 comments