I had purchased a new Nokia handset 6300 from vaishali nagar, jaipur through Nokia Priority Dealer. After 4 months from the purchase I had been facing a severe problem. Description of the problem is " The display of the handset is lost again and again". So I went back to the dealer to resolve the issue. He asked to leave the handset for a day. The next day everything was fixed up and the handset was perfect. Again after a month the same problem occured. I went back to the dealer again and the behaviour of the dealer/ The manager Mr Yogesh was pathetic. He asked me wait for more than I expected and told to leave the handset but this time he said it will take 2-3 days to fix up things. When I enquired that this is my 2nd visit regarding the same issue than also he was not bothered about my problem and assured that this time everything will be fine. When I received my phone back I asked the dealer to give me some confirmation in writing regarding the non occurrence of the same problem again. I got a very blunt reply from Mr. Yogesh and he was not bothered whether he was sitting on customer service desk and the way he used while talking to female customers. I am very irate and don’t know where to approach. I request to kindly provide a new handset to me as I am using the phone without display till now and no one is there to listen to customer complaints. I have 4 members at my home who all are using nokia phones and we strongly believe that Nokia is the biggest and most reliable phone companies in the world. For me Nokia meant Trust. But seeing the response and service I am shattered. My contact number is 9828597771 / 9783470490
0 comments