I have installed a Water purifier at my residence of model CLASSIC for which an AMC is given to
M/s- CARE Enterprised, Chandmari Chowk,
Motihari, Eest Champarn, Bihar. Annual Maintenance Contract was
signed on 10.11.2007 and valid upto 09.11.2009 .Invoice number of
contract receipt number is 663 . This contract was signed with the
Eureka-fobes's franchisee M/s- CARE Enterprised, Chandmari Chowk,
Motihari, E.champaran for Rs. 1690 for two years in which I was supposed to get 4 (four) maintenance.
First Maintenance was done on 10.11.2007
Second Maintenance was done on 21.01.2009 (after 14 months)
Third Maintenance was done on 07.09.2009 (after 8 months)
and Forth one is due.
Second and Third Maintenance was done after so many complains and mails. I have made a complain at Patna office on 18.05.2010 about this matter and my
complain number is 281
We have made a number of complains with Proprietor of Eureka Forbes franchise at Bettiah Mr. Sudhir Kumar but he doesn't listen to our complain rather his behavior is very arrogant and rude. Now I have been left on the mercy of God. I had made a lot of hue and cry for my second and third maintenance and same thing I have to do now. I don't understand, what to do next. Do you people have any regulatory/supervisory method to look after sales-service?
As my AMC expired on 09/11 but second maintenance was done after 14th months, Third was done after 8 months so on the time of third maintenance, it was told that my forth maintenance will be done in next 6 months as I have paid for 4 maintenance.
So, sir please help me to make my machine functional as soon as possible.
Manmohan Prasad, Bettiah, W.Champaran 91-9031678009