I booked an Order No: 112323048, dated 25 April for a WIFI IPHONE DUAL SIM GMS MOBILE after viewing it on Shopping Website of Indiatimes.com
The offer shows attractive features in Mobile phone and I was overwhelmed with joy if could have such a product with such a reasonable price.
Product ordered for Amt 6189/- paid via HDFC Credit Card, and thus received on 2 May and after using it I found so many discrepancy and malfunction.
I registered a complaint over phone and email to Customer Care of Indiatimes Shopping.
But no response till date 5, May. Then they advise me to reverse the order and will refund after courier back to company. Cancellation Complaint number given 24967 (given over phone by CCE of indiatimes shopping). The CCE also told me that I can get refund of it as I found it defective.
I courier back it via TNT Courier (same by which Order shipped) with Pick UP no: 292549 and Account Code 55959 as given by Indiatimes for Reverse Pickup for defective mobile.
However, the case was gone to Replacement of product...
And today, 12 May I received back the SAME PHONE WITH NO REPLACMENT OF ANY PART or ANY TYPE OF REFUND.
Now the Phone service staff of Indiatimes not responding to my Grievance and not giving me REFUND or Replacement of Faulty Phone.
Please look over the Matter and provide me help to resolve the issue.
Unhappy Online Customer of INDIATIMES SHOPPING
Puneet Jain
09818017946
Delhi
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