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NOT GIVING THE STATED PRODUCT

I HAVE PURCHASE BLACK BERRY STROM 9530 FROM INDIATIMES, AT THE TIMES OF PURCHASE I HAVE BEEN TOLD THAT I WILL GET TRAVELLING LEATHER POUCH AND 2GB MEMORY CARD WITH IT, BUT AT THE TIME OF DELIVERY I HAVE NOT RECEIVED ANY SUCH THINGS, NOW WHEN I AM TAKING TO INDIATIMES SHOPPING CALL CENTERS THERE EXECUTIVES ARE NOT REPLYING PROPERLY, MY ORDER NO IS:-112351915, DATE OF PURCHASE:-13/05, MY COMPLAIN NO IS 287409, NOW THERE IS NO CALL OF CONFIRMATION WHAT IS HAPPENING, THEY HAVE VOICE RECORDING SYSTEM WHEN WE TALK TO THEM THAY CAN CHECK WHAT CONVERSATION HAS BEEN DONE WITH CUSTOMER, BUT THEY SIMPLY DON'T WANT TO GIVE THE STATED PRODUCT, SIMPLY THE CASE OF FRAUD

Thanks

Surinde