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Faulty blackberry

I purchased a Blackberry handset via order number 112997974 in May. The handset was delivered after 3 weeks, and that too after calling up several times.

Right from the start, the battery was very weak. I had to charge it at least twice day to be able to talk. And the phone used to reset itself at least once a day. It would switch off and switch on by itself.

Then after a month, the trackball became unresponsive and now the phone is totally dead. I registered a complaint with the customer care on the 4th of July. My complaint code is 262337.

I have not received any response from them so far.

I wrote to the operations head again, and yet there is no response.

I have demanded a complete refund or a total replacement from Indiatimes.

I have just written my complaint here... I dont know how this will be taken further

Thanks

MK