Defective Blackberry storm 9530 with 3G sold by Indiatimes
Submitted by: Abir Mondal
Category: Electronics & Gadgets
Complaint against: Indiatimes Shopping
Amount loss/claim: Rs. 10, 499
Hello sir / ma'am,
on the 14-05 I had purchased blackberry storm 9530 by calling indiatimes - ad placed in times of india of rs.10499.Order. No 113050543 & sub-order no.3891020. According to the advertisement & after calling them up, the india times shopping people told me that there would me no processing fee or any interest from their end as I was opting emi facility for 6 months of rs. 1799. To be 100% I confirmed the same with the hdfc bank, whether they would charge anything on my credit card, hdfc also confirmed they would not charge anything such. I had received the product on the 28-05.On the same day I transferred all my information from old blackberry to the new blackberry storm 9530, after setting up the phone settings according to my profile & activating all the required service, the phone shutdown automatically & since then after turning on the phone display was totally blank. Although the phone DID turn on but the display was totally blank. Since I had to leave for hyderabad that evening so I decided to take it to the blackberry service center, where I was informed that I was sold a refurbished & defective product. I immediately called indiatimes customer service immediately at first they immediately refused to take any complaints, after calling them up several times my complain was registered with complain no -180670. I was told I would get an email within the next 24-48 hrs about the order cancellation & procedure but I had received the mail on the 7th of july. The email is enclosed below:-
from: icare [mailto: [email protected]. In]
sent: tuesday, july 05 1:12 pm
to: [email protected]
subject: reverse pick up
dear customer,
we thank you for contacting indiatimes shopping.
With reference to our conversation dated 28.05.11, we would like to inform you that we are arranging a reverse pickup of your product to get it replaced/Cancellation. Please follow the below mentioned steps for reverse pickup.
Steps for replacement/Cancellation:
step1: defective/Wrong product should be packed properly with thermocol.
Mention your complaint in the format attached, take its printout and place it inside the package.
Kindly fill up the following label, take its printout and place it on the parcel.
Order number 113050543
sub order number 3891020
list of parcel contents
value of product
customer address
customer contact number
note:- kindly mention the below mentioned address on the package where product needs to be send.
Merchant name- gadgets n more (maxis) - ro [ self logistics](101978) merchant profile
merchant address
bonanza industrial estate a-4 ground floor ashok road kandivali east mumbai 4000101.
Step 2: you need to contact to aramex courier with below mention details:-
account code: 50612330
call centre number: north – 011- 33003300
west – 022- 33003300
south – 044- 33003300
east – 033- 33003300
the timing for the call centre on weekdays is from 9.30 am – 8.30 pm and on saturdays it would be from 09.30 am – 05.00 pm.
Step 3: the aramex courier will visit your address and pickup the product from your doorstep, afterwards they will give you a ten digit invoice number known as awb number at the time of picking of the product.
Kindly call up the customer care on the below mentioned numbers and provide the awb number.
09876848888 or 09989468888
we thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
For convenience please do not delete the interactions while replying.
Important note:- order & complaint details is required for resolution of your complaint against defective/Wrong/Features not matching product. Please ensure that the product should be packed properly.
Important note :- please find the attatchment (I.E. 2 letters)
with regards
neeta rauthan
customer service
indiatimes shopping
disclaimer and privilege notice: this e-mail message contains confidential, copyright, proprietary and legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient must note and understand that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of bccl subsidiaries and associated companies, collectively times group.
So receiving the email I immediately called indiatimes shopping & stated the same that I was out of my home town & the product was at my house as I will be back from hyderabad on the 18th of july & then only I can send back to them & they confirmed that it would not be a problem. On the 19th on july when I called them up they confirms me that the order cancelation has been closed, when I enquired as to why there’s nobody willing to give any kind of answer & when I demand to speak to a supervisor, they simply denied on the face & put me on hold for more than 20 -30 min, till I DID not disconnect from my end. I really do not know what to do. I have spoken to several people, who has been denied support from india times shopping through www.Grahakseva.Com & all of them confirmed the same that they had been duped by india times. I'M just a college student who had a desire to purchase a blackberry after saving months of pocket money & so I seek your assistance to unearth such unscrupulous so called online shopping platforms cheating/Be fooling people who gets prompted to by produce through these channels. I just want to cancel the order & stop any kind of further payments to indiatimes shopping. Please help me
thanks & regards,
abir mondal
9038737330
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