I have ordered a product (Remote monster truck toy, "order no - 113144227")
through indiatimes online shopping - http://shopping.indiatimes.com
Faulty Product was delivered at Lucknow (Uttar Pradesh) shipping address on 22 July.
It is shocking that they didn't check the product before delivering it.
I registered a "complain no - 244918" and followed their replacment policy
but no action has been taken to arranged pick up of product from lucknow (U.P) for replacement.
I called up customer care number - 9876848888 several times
and I was given assurance all the time but no action has been taken so far. Its been more than 2 month now
It is shameful that India times customer service will resort to such a cheap and fraudalent tactics.
It is major embarassment for me as I gifted this product to my relative.
Please take action. My mobile no is 9711206776
Regards,
Pankaj Joshi
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