Order no: 112395357
I had purchased SONY W320 digital 14MP camera on 9th june from INDIATIMES SHOPPING on net worth 8000/- It worked when recd. But after 10 days the shutter of lens suddenly closed and did not open after that.
Since then i have been following up with Indiatimes. The TEKNIX merchant is putting the entire fault on us that we have spoilt the camera. And on the other hand Indiatimes keeps giving false assurances that i will get replacement of the camera. But till date they have not given, and the same camera has been sent 3 times back to me in the same damaged condition.
We as customer are being wrongly framed and we dont even know what exactly went wrong to the camera all of a sudden.
Its a huge loss of money, product and as well as time.
i have now again send the camera to delhi darya ganj indiatimes office... but nobody is giving any support or solution to this problem.
TEKNIX IS ABSOLUTELY NOT COOPERATING.
it has been very unfair and unjust deal with INDIATIMES. They are simply agreeing to what TEKNIX is saying without understanding our reasons and believing in it.
Please kindly help me resolve this problem. Since the camera has not worked even more than 10 days, i should get a replacement or refund of my money back.
Thanking you
SHIVANI CHAWLA
(MUMBAI)
09323314471
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