I am dinesh bhardwaj, 9711139934. I went to vodafone store on 29/03. They told me to mail to [email protected] for disconnection of my number. It was promised that my services will be disconnected by 3rd April. but It has not been done till now. I am very disappointed by all promises. I called up Irfas khan (dont know the exact name) from retention department on 5th to enquire about why my number was not disconnected. He promised me that by next 48 hours it will be disconnected. Then I called up on 7th April. This time Tej singh from retention department appears and promises the same. Wait for next 48 hours. I do not know when the 48 hour series will end.
Can you believe it I being the corporate user is getting so much of trouble then what about the normal user? I have to move from the city and want to disconnect and pay my bill before I leave. But now I think, I should fill a lawsuit against Vodaphone as the promise of disconnection within three days in not fullfilled. What do other say about it?
I have attached the email sent by the vodafone to prove what I am saying is right. After suffering so much, I would suggest everyone to not go for any vodafone connection.
Dear Mr. Bhardwaj,
Thank you for your e-mail dated 29/03/10 regarding the deactivation of services on your Vodafone number 9711139934.
We do understand that you would like to deactivate your number 9711139934. We surely value the relationship that you have shared with us and are concerned to know that you have opted to discontinue the relationship. As per your request, we are arranging to close your Vodafone account. The Service request number for your reference is 2145316290.
We request you to kindly provide us 72 working hours to process your request. We assure you that one of our executives from the Specialized Vodafone Care Team will call you within 24 working hours to address your request. We request you to kindly keep your mobile number or alternate number active until you receive the call from Vodafone number ending with 9XXXXXX111.
We assure you, that the final adjustment will reflect in your forthcoming Vodafone bill dated 15/04/10 . After adjustments, you will receive the balance amount if any, on your number via a cheque on your billing address within 45 working days from the date of deactivation. However, the current billed outstanding amount due on your Vodafone account is Rs. -108.62.
Assuring you with the best of our services at all times.
We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We’ll do our best to help you.
Happy to help,
Gurpinder Singh
Vodafone Care
Contact numbers*
Vodafone Care : 111 or 91-9811098110
(Toll free from Vodafone mobile phones within the home network)
Fax number : 91-9811098114/9811000009
E-mail: [email protected]
Website: www.vodafone.in
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