Dear Sir/Madam,
I had ordered for Two mobiles to INDIATIMES through READER'S OFFER (TIMES OF INDIA READER'S OFFER). The order numbers were 112025788 & 112025781.
In the Newspaper Product was mentioned as "BRANDED COLOUR MOBILE" I-STAR. With each mobile ONE MP3/MP4 PLAYER was a FREE GIFT. I have received both the mobiles on 20.11.09. But I have got one MP3 PLAYER ONLY. In one packet there was a BLANK CARDBOARD BOX ONLY AND NO MP3 PLAYER WAS IN IT. Secondly that one MP3 player I had received is also not working, it was in faulty condition, Thirdly I have not received the Two Gift vouchers also till date (with each order).
HENCE YOU ARE REQUESTED TO PLEASE LOOK INTO THIS MATTER AND KINDLY DEPUTE SOMEBODY TO INVESTIGATE THE MATTER AND INSTRUCT THE COMPANY TO SEND THE BELOW ITEMS/PRODUCTS TO ME AT THE EARLIEST :
1. 2 MP3 PLAYERS (IN WORKING CONDITION)
2. 2 GIFT VOUCHERS - RS. 500/- EACH.
SIR, I AM TRYING TO CALL AT CUSTOMER CARE BUT NOBODY IS LISTENING ME. THEN I GOT THE MAIL OF CUSTOMER CARE AND SEND THE MAIL TO CUSTOMER CARE BUT FROM CUSTOMER CARE ALSO, I AM JUST WAITING FOR ANY RESPONSE. NOBODY RESPONDED ME TILL TODAY IN THIS REGARD.
YOUR KIND INTERVENTION IS REQUIRED IN THIS MATTER.
Thanks and Regards,
Rakesh Kumar Mudgal
HDFC BANK LIMITED
Staff Training College
Khandsa Road, Near Sector 10-A
Gurgaon - 122001
Mobile : 9313102608
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