To,
The General Manager
Kaff appliances (india) pvt ltd
Gurgao
Subject: Product S.no 045310097 Faulty Filter Not Changing
Dear Sir / Madam
As I purchased chimney from Kitchen Boutique E-96 sector 9 Noida Gautambudh Nagar U.p. Model No Mable DX 60 L.T.W Ddated 14/07 bil no 184. I register complaint on 10 feb complaint no 32032. as its filter faling from main chimney. Technican came and taken measurement of filter as he didn’t brought filter along with it. On 18.02.2012 same technican came and try to fix new filter but culdnt able to fix it as size was short. Technican taken one sample along with it and told us we wil be back within 2 -3 days after giving exact merasurement to store manager Mr Mishra. He even told us tht without filter smoke may stuck and damage motors. While he gave me his manager phone no Mr Ashok Sharma 9971096448 for updating the availability of filter. While contacting again with Mr Ashok Sharma he said his store manager on holiday wil be back within 2 – 3 days and after that your filter wil be changed. After 2 – 3 days I again call up Mr Ashok Sharma asking about filter, he transfer my call to mr mishra he told me that on Wednesday filter wil come and on thursday it wil be installed in your house at any cost as he assured me 100 %. Today 01/03 as I called up him Mr Ashok Sharma on his mobile no 09971096448 arund 11.08 am asking status of my filter, again he told me that it wil take 2 – 3 days. Then I gave my phone to my father to talk on this matter with Mr Ashok Sharma. My father ask him as filter not in chimney wil it effect on motor he said Yes, then again my father asked him then we had to repair motor also, his reply was Yes, then as per there statement giving by Mr Ashok Sharma he is not interest to resolve the filter issue. When my father told to him that your reply indicating that all suffer / losses wil beard by me, then we had to take legal action his reply was yes, you can take action.
As this incident shows that company employee not interested to solved the problem but to create a big issue.
What your action wil be if this is an attitude of a Manager of Kaff Appliances..
Its my loss to purchase a chimney where a filter part not available. If available then its short.
Regrds
Ratan
S-A-27 Shastri Nagar
Near Hapur Chungi
Ghaziabad
09891007911
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