Dear Sir,
This is to bring to your kind notice that I had purchase one karbonn mobile model number K10 on 05/02 from some of Karbonn's dealer named prakash radio and watch co.180 jail road indore-452007 (MP) as I like the handset for its look and its features which I compared with nokia and bought it for Rs.3750 on 5th Feb. Now this is to tell u the other day when I click the photo from the mobile its not working and then I went your authorized dealer (Ayushi Electronics) for service, he asked me to leave the mobile as he want to check the software and then next day he called me and told that this set is having problem and he will make the note and our mobile get changed so I again went to Prakash radio and watch co. and request them that I want some other company handset as I don’t want this thing to be happened again in the future with the same set ..So he immediately refuse my request and told me that they will deduct 400/- per handset and then gave us some other company's handset as company (karbonn) will charge this amount (for returning) so I asked him to refund my whole amount or if I can talk to some authorized person in bang lore... but they are not even refunding my amount nor accepting to give some other company’s handset and whatever the balance amount will be I’ll give…
Now this is to request you to kindly instruct the dealer to refund my whole amount Rs.3750/- or allow me to purchase any other company’s handset without deducting the payment as I am sure that company will not going to charge this amount from the dealers. Should the customer expect this kind of behavior from such a big mobile company? Or the dealers’ think customers are fool…so kindly sort out the matter on your end and revert back at the earliest.
Regards-
Aparna (indore) MP
9826870300
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